Preps and Research, Taiwan

Changing hotels: why a 24-hour concierge is important to me

After the glow and excitement of going to Taipei with the hubby has finally subsided. I took stock of the hostel I reserved and asked myself if I am really happy with the available amenities.

The first hotel I booked, Mr.Lobster’s Secret Den seemed like a good deal and even ranked high both at TripAdvisor and at Booking.com. I have never been too picky when it comes to hotel stay. I’ve always mentioned that for as long as there is a good flushing toilet and a room that guarantees my safety (and without bed bugs!) — then everything is just icing on the cake for me.

Unfortunately, this hotel, in spite of the fact that is promises a relaxing stay — does not have a 24 hour concierge. Concierge is available half day only – from 9AM to 2PM (I think) which became the deal breaker for me.

Using the country’s top budget airline also means arriving in Taipei Taoyuan International Airport at a very ungodly hour. Factor in the one hour travel from Taoyuan county to Taipei City and this leads to a strong possibility of arriving in Taipei and at our hotel at 1:30 to 2:00 AM.

This situation alone calls for the presence of a concierge who will check us in, get our details, usher us to our room. At an ungodly hour, with the possibility of a sleepy husband who is a first-timer in Taipei, I don’t want to be blindly looking for rooms.

Photo not mine

Photo not mine

In a wired world, what is the concierge is for? The concierge is there to make the stay pleasant and to ensure that all your concerns are answered.

A good concierge provides you insights on your planned itineraries, provides tips and tricks to maximize the stay and even at night, answers your questions on where is the best neighborhood joint open even at an ungodly hour.

I immediately wondered how are we going to get checked in at 1:30AM. I am sure there are already SOPs in place, but I am also the type that needs a semblance of order and the familiar. I don’t like to entertain what if’s and if paying extra means having the convenience of a 24 hour concierge who will answer our questions and be our first line of defense during emergencies — then I am definitely changing hotels.

Good thing that I booked my first choice at Booking.com which allowed me to cancel the first hotel and choose another without any hassle. I will be paying an additional PHP1,000 but that came with my 24/7 concierge and a free buffet breakfast AND a strategic location right at the middle of Ximending.

So far, I am happy with my choice. Though note that I am still looking. This is the benefit of having Booking.com — it gives you the opportunity to shamelessly look for the best option for stays without the guilt and expense.

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